Membership Agreement
Last updated: August 27, 2025
This Monthly Membership Agreement ("Agreement") governs your participation in the Solfix Membership Program ("Membership") offered through Solfix's websites, applications, and related services (collectively, the "Site" or "Services"). By enrolling in the Membership, you agree to be bound by this Agreement, together with Solfix's Terms of Service and Privacy Policy. If you do not agree, do not enroll or use the Services.
1. Eligibility and General Use
Membership is available only to individuals who are at least eighteen (18) years of age and who provide accurate and complete information at the time of enrollment. You represent that you are legally permitted to enter into this Agreement and that you are authorized to use the payment method designated for your Membership.
Geographic Restrictions: The Solfix Membership Program is not available to residents of California, Washington, or New York. By enrolling, you represent that you are not a resident of these states and will not use the Services from these locations.
2. Enrollment and Free Trial
Enrollment in the Membership is optional and requires your affirmative selection at checkout or through your account. We do not use pre-ticked boxes. Where Membership is added to your cart, the cart and checkout will clearly display the trial period, monthly fee, and renewal terms.
New members are entitled to a complimentary twenty-one (21) day trial upon enrollment with a valid payment method. You will not be charged during the trial period. At the conclusion of the trial, unless you cancel, your Membership will automatically convert into a paid subscription on the terms described below.
3. Auto-Renewal and Billing
Following the trial period, your Membership will automatically renew every thirty (30) days at a rate of twenty-nine dollars and ninety-nine cents ($29.99 USD), inclusive of VAT or other sales tax where applicable. By enrolling, you authorize Solfix to charge your designated payment method on a recurring basis until you cancel. Accepted payment methods include credit and debit cards, PayPal, and Google Pay. If a payment fails, Solfix may retry or request updated payment details from your issuer. If payment cannot be completed, Solfix may suspend or cancel your Membership. We may correct billing errors at any time and will promptly issue any legally required adjustments or refunds.
All prices are displayed in your local currency for convenience, but all transactions are processed and settled in U.S. Dollars (USD). Prices are exclusive of applicable taxes, which are calculated at checkout based on your billing or shipping address. If you order outside the United States, you are responsible for any import duties, VAT, taxes, or local charges applicable in your country.
3A. Checkout Disclosures (Clear & Conspicuous)
Before you submit payment, the checkout page will clearly and conspicuously disclose, immediately adjacent to the payment consent mechanism, the material terms of the Membership, including: (i) that charges will continue until you cancel, (ii) how and where to cancel and any deadline to avoid the next charge, (iii) the amount and frequency of charges, (iv) the payment method to be charged, (v) the length of each billing period, (vi) any minimum purchase obligation (none), and (vii) any other material terms. By clicking "Complete Purchase," you provide affirmative consent to these recurring billing terms.
3B. Renewal Reminders (Annual Plans / Long Trials)
If we ever offer annual plans or free trials longer than one month, we will send you a renewal reminder within the notice window required by applicable state law (typically around 30 days before renewal).
4. Membership Benefits
Membership benefits include:
- Huge First-Order Discount (up to 80% off)
- Up to 80% off on selected products
- Exclusive Items in the VIP Store at https://trysolfix.com/collections/vip-club
- Extended 1 year warranty on all orders
- Lifetime 25% Discount on all purchases (Use code VIPSOLFIX)
- Priority Support plus free shipping
- Exclusive Partner Deals updated monthly
- Free Access to Exclusive e-Books Collection at https://trysolfix.com/pages/ebook-collection
Solfix may adjust, substitute, or discontinue Membership benefits from time to time at its discretion, provided such changes do not materially affect your statutory rights.
5. Cancellation
You may cancel your Membership at any time prior to your next billing date to avoid further charges. You can cancel directly in your online Account (Account → Membership → Cancel), via our cancellation form at https://trysolfix.com/pages/membership-cancellation-form, or by emailing support@trysolfix.com. No cancellation fees apply. If you cancel during the trial period, no charges will be incurred. Upon cancellation, your Membership remains active until the end of the then-current billing cycle, after which access to Membership benefits will end.
6. Membership Fees and Refunds
Membership fees, once charged, are non-refundable where permitted by law, except in cases of duplicate charge or billing error. Digital benefits are non-refundable once accessed or made available.
Like a movie or concert ticket, once you have access to digital content (e-books, discount codes, exclusive products), it is non-refundable—even if you choose not to use it.
Your Membership provides immediate access to digital benefits; therefore, periods with access are not eligible for refund. Cancellation ends future charges only.
7. Payment Information for Membership
To enroll as a Solfix Member, you must provide valid credit card details or another payment method that Solfix accepts. You represent and warrant that the payment information you provide is accurate and that you are legally authorized to use the designated payment instrument. You agree to promptly update your account with any changes to your payment details, such as a new billing address, expiration date, or replacement card number.
You authorize Solfix to rely on updated account information supplied directly by your card issuer or payment provider, and you further authorize Solfix to charge any other valid payment method you have placed on file if your primary method is unavailable.
If you wish to dispute a charge, you must notify Solfix within thirty (30) days of receiving the invoice or statement reflecting the charge. Solfix reserves the right to adjust its membership fees at any time. Continued use of the Solfix Membership after such changes take effect constitutes your agreement to pay the updated amount.
8. Free Shipping Benefit
Membership may entitle you to free standard shipping on all orders, subject to geographic availability. Free shipping does not apply to orders shipped to California, Washington, or New York.
9. Communications Related to Membership
By enrolling, you consent to receive communications from Solfix electronically, including by email, postings on the Site, or other digital methods. These communications satisfy any legal requirement that such communications be in writing. You may update your communication preferences through your account, although certain transactional notices are required.
If you separately opt in to SMS or mobile messaging, you consent to receive recurring automated or non-automated texts regarding orders, account status, and marketing to the mobile number you provide. Message and data rates may apply. You may opt out by replying STOP at any time.
10. Membership Account Security
You are solely responsible for preserving the confidentiality and security of your Solfix account, including your password, email address, and any other login credentials. You accept responsibility for all activity, transactions, communications, and obligations that occur through your account, whether or not such actions were actually authorized by you. This includes all use of the Solfix Membership by anyone who gains access through your account credentials.
Solfix is not responsible or liable for any losses or damages that result from unauthorized use of your account, unauthorized access to your account information, or any other breach of account security. You acknowledge that your continued use of the Solfix Membership constitutes acceptance of and compliance with these Membership Terms. Solfix has no obligation to investigate or confirm the source or authorization of account activity that occurs after a correct login, defined as a current and valid combination of your member username/email and password.
You must notify Solfix immediately if you become aware of any unauthorized access to your account, unauthorized use of your credentials, or other security breaches related to your Membership.
11. Modification of Membership Terms
Solfix may update this Agreement at any time. If a change materially affects your rights, Solfix will provide at least thirty (30) days' advance notice by email or prominent posting on the Site. Continued use of the Membership after such notice constitutes acceptance of the revised Agreement.
12. Termination of Membership
Solfix may suspend or terminate your Membership if you violate this Agreement or misuse the Services. You further agree that Solfix may, in its sole discretion and without prior notice, suspend, restrict, or terminate your account for any of the following reasons: (a) a breach or violation of these Membership Terms; (b) a request from law enforcement or a regulatory authority; (c) technical or security issues that arise unexpectedly; (d) extended periods of account inactivity; (e) suspected fraudulent, deceptive, or unlawful conduct; (f) any activity that Solfix determines to be harmful to its business interests; (g) verification that you reside in a restricted state (California, Washington, or New York); or (h) for no specific reason at all.
You agree that Solfix shall not be liable to you or to any third party for suspending, limiting, or terminating your account under these circumstances. Solfix may terminate this Agreement and suspend or revoke your Membership at any time, immediately and without prior notice, if in Solfix's sole judgment you fail to comply with any provision of these Terms.
13. Dispute Resolution for Membership
A. Scope and Governing Law
Your participation in the Membership Program and any dispute, claim, or controversy arising out of or relating in any way to your Membership, purchase, use of our website, or communications with the Company (collectively, "Disputes") are governed by the laws of the State of New Mexico, without regard to its conflict of laws principles.
Any Dispute must be brought within one (1) year after the claim accrues, unless a longer period is required by law.
B. Forum Selection for Non-Arbitrable Matters
Except as otherwise provided below, the state and federal courts located in New Mexico shall have exclusive jurisdiction and venue over any Dispute that is not subject to arbitration under this Agreement or that a court determines is not arbitrable.
You and the Company irrevocably consent to personal jurisdiction in those courts and waive any objection based on inconvenient forum.
C. Pre-Arbitration Notice and Informal Resolution
Before either party initiates arbitration or court proceedings, the party seeking relief must send a written notice briefly describing the claim and requested relief.
If you are the claimant, send your notice to: Membership Legal Notice Attn: Legal Department Email: support@trysolfix.com
Within sixty (60) days after the notice is sent, the parties must meet and confer in good faith, by telephone or video conference, to attempt an informal resolution. During this period, any statute of limitations and arbitration filing deadlines are tolled.
D. Agreement to Arbitrate
Except as provided in Section H below, you and the Company agree that all Disputes shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect.
The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of this provision. If the AAA is unavailable, the parties shall agree on a substitute administrator, or a court may appoint one pursuant to 9 U.S.C. § 5.
E. Location, Format, and Procedures
The legal seat of arbitration shall be New Mexico, and the arbitration will be conducted in English.
Unless a hearing is requested within ten (10) days after the arbitration demand is acknowledged, the arbitration will proceed on a documents-only (desk) basis. If a hearing occurs, it will be held by telephone or videoconference, unless both parties agree otherwise.
The Federal Rules of Evidence apply to all hearings except for desk arbitrations.
F. Arbitration Demand Requirements
Any demand must include:
- The claimant's name, phone number, mailing address, and email address;
- A concise statement of claims and relevant facts;
- The relief sought and a good-faith calculation of the amount in controversy;
- The claimant's signature.
If represented by counsel, counsel must certify that the claim is not brought for an improper purpose and that it has evidentiary and legal support.
G. Arbitrability and Sequencing
Except for issues reserved to a court in Section J, the arbitrator—not a court—shall decide the scope, applicability, enforceability, or validity of this arbitration agreement. Arbitrable claims will be arbitrated first, and any non-arbitrable claims will be stayed pending the arbitration outcome.
H. Small Claims Court Option
Either party may bring an individual action in a New Mexico small claims court of competent jurisdiction, provided the claim remains individual and not part of a class or representative proceeding.
I. Confidentiality
To the fullest extent permitted by law, the arbitration proceeding—including filings, disclosures, discovery, and the final award—shall remain confidential except as required by law or to enforce or challenge an award.
J. Relief and Court Involvement
The arbitrator must apply applicable law and may award any form of individual relief available in court, including damages and injunctive relief.
The award shall bind only the parties to the arbitration and shall have no preclusive effect in proceedings involving others. Either party may seek provisional or emergency relief in a New Mexico court of competent jurisdiction. Judgment on the arbitral award may be entered in any court with jurisdiction.
K. Fees and Costs
The Company shall pay any arbitration fees that exceed the filing fee of a New Mexico court of competent jurisdiction. If you demonstrate that you cannot afford arbitration costs, the Company will cover those fees.
If a claim is found frivolous or brought for harassment, the arbitrator may award reasonable attorneys' fees and costs to the other party.
L. Class and Representative Action Waiver
You and the Company agree that each may bring claims only in an individual capacity, not as a plaintiff or member in any class, collective, or representative proceeding.
The arbitrator shall have no authority to conduct or consolidate class or representative actions. Where applicable law prohibits waiver of public injunctive relief claims, such claims shall be decided by the arbitrator only on an individual basis.
M. Opt-Out Right
You may opt out of this arbitration agreement within thirty (30) days after accepting this Membership Agreement by sending written notice to: Membership Legal Notice at support@trysolfix.com.
If you opt out, the class action waiver (Section L) and forum selection (Section B) will still apply.
N. Severability and Survival
If any part of this arbitration provision is found invalid or unenforceable, the remainder shall continue in full force and effect. If a court determines that the class action waiver is unenforceable as to a particular claim, that claim shall proceed in court, but all other claims shall remain subject to arbitration.
This section shall survive termination of your Membership and any end to the relationship between you and the Company.
O. Notice to UK Consumers
This arbitration provision respects your rights under UK consumer protection law. You retain the right to bring claims in UK courts where applicable under the Consumer Rights Act 2015 and related regulations. The arbitration agreement supplements but does not replace your statutory rights.
14. Governing Law and Jurisdiction (Subject to Section 13)
Subject to Section 13 (Dispute Resolution for Membership), this Agreement and any disputes arising out of it are governed by the laws of the State of New Mexico, without regard to its conflict of laws principles. To the extent any forum selection applies, it is as set forth in Section 13.
15. Force Majeure
Solfix shall not be liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, acts of government, labor disputes, or disruptions in internet or telecommunications services.
16. Severability and Waiver
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect. Failure by Solfix to enforce any right or provision shall not constitute a waiver of that right or provision.
17. Entire Agreement for Membership
These Membership Terms constitute the complete agreement between you and Solfix and govern your participation in and use of the Solfix Membership. They replace and supersede any prior agreements or understandings between you and Solfix relating to the Membership. Nothing in this Agreement creates or shall be interpreted as creating a joint venture, partnership, employment, or agency relationship between you and Solfix as a result of your enrollment in or use of the Membership. If Solfix does not enforce any right or provision in this Agreement, such inaction will not constitute a waiver of that right or provision. If a court determines that any portion of this Agreement is invalid or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law. You may not assign this Agreement or any of your rights or obligations under it without the express prior written approval of Solfix.
This Agreement will benefit and bind Solfix's successors, assigns, and licensees. Section headings are provided for convenience only and shall have no legal or contractual effect.
18. Contact Information
If you have questions about your Membership or this Agreement, please contact Solfix at:
Email: support@trysolfix.com
Monday to Friday: 9:00 AM – 6:00 PM Mountain Time (MST/MDT)
Response Time: 2-3 business days
By enrolling in the Membership, you acknowledge that you have read and agree to the terms of this Agreement.