Refund policy

Last Updated: August 27, 2025

Our Satisfaction Guarantee

At Solfix, your satisfaction is our priority. We offer a 30-day guarantee on all our products, exceeding the standard 14-day legal requirements.

Geographic Restrictions

Important Notice: Due to regulatory requirements, we do not accept returns from or process refunds for orders originally shipped to California, Washington, or New York. If you attempted to circumvent our geographic restrictions, no refunds will be provided.

Return Conditions

To request a return, the following criteria must be met:

  • Timeframe: Request within 30 days of receipt
  • Product condition: Unused and in original condition (except if defective)
  • Packaging: Preferably in original packaging
  • Proof of purchase: Receipt or order confirmation required
  • Location: Not shipped to/from CA, WA, or NY

How to Request a Return

Important: Please contact us before sending any products back.

📧 Email: support@trysolfix.com ⏱️ Response time: 2-3 business days

Our team will provide detailed instructions on the return process.

Defective or Damaged Products

If you receive a defective or damaged item:

  • Contact us immediately at support@trysolfix.com
  • Include photos and description of the issue
  • We'll evaluate your case within 48 hours
  • We'll offer replacement, repair, or refund as appropriate

All shipping costs for defective products are covered by Solfix.

Refund Processing

Timeframes

  • Request review: 3-5 business days
  • Processing after approval: 5-10 business days
  • Credit to your account: Varies by financial institution

Refund Amounts

  • Discounted products: Refund based on amount paid
  • Full-price products: Full refund of product value
  • Original shipping: Non-refundable (except in cases of our error)

Exchanges

We only exchange for:

  • Manufacturing defects
  • Incorrectly shipped items
  • Products damaged during shipping

For other cases, we recommend making a new purchase after refund.

Incorrect Address or Delivery Failure

  • Incorrect address provided: Reshipping with additional shipping fee
  • Delivery refused: Shipping costs deducted from refund
  • Package not collected: Treated as delivery refusal
  • CA, WA, or NY address: Order cancelled, full refund minus shipping

Solfix VIP Membership

Included Benefits

  • 25% discount on all purchases (code VIPSOLFIX)
  • Free priority shipping (excluding CA, WA, NY)
  • 1-year extended warranty
  • Early access to promotions
  • Priority support
  • Access to exclusive e-books library at trysolfix.com/pages/ebooks

Cancellation Policy

  • Cancel anytime
  • No cancellation fees
  • Benefits maintained until end of paid period
  • Products purchased with VIP discount retain extended warranty
  • Not available to residents of CA, WA, or NY

VIP Digital Content - Non-Refundable Policy

Like a streaming subscription: The service was active and accessible throughout the entire period. The fact that you didn't use it doesn't change that access was available.

Your VIP membership provided immediate access to:

  • Huge First-Order Discount (up to 80% off)
  • Up to 80% off on selected products
  • Exclusive Items in the VIP Store
  • Extended 1-year warranty on all orders
  • Lifetime 25% Discount (Use code VIPSOLFIX at checkout)
  • Priority Support plus free shipping
  • Exclusive Partner Deals updated monthly
  • Free Access to Exclusive e-Books Collection

These benefits were made available immediately upon your purchase. Therefore, periods with access are not eligible for refund. Cancellation ends FUTURE charges only.

Rules for VIP Members

Refunds for Discounted Purchases

Refunds for products purchased with VIP discounts (25% or 80%) will be calculated based on the actual amount paid, not the original product price.

Extended Warranty

VIP customers are entitled to a 1-year extended warranty on products purchased during the subscription period. Replacements or repairs will be provided free of charge, except in cases of misuse.

Free Shipping on Exchanges

VIP members will have return and reshipping costs fully covered by Solfix for exchanges or returns due to defects (excluding CA, WA, NY).

Late or Lost Packages

If your order doesn't arrive within 20 business days:

  • Check the tracking provided
  • Contact us
  • We'll initiate investigation with carrier
  • We'll arrange reshipment or refund as needed

Non-Returnable Items

  • Personalized or custom-made items
  • Opened personal hygiene products
  • Digital gift cards
  • Downloads and digital content
  • Final sale items (marked as "final sale")
  • Orders shipped to CA, WA, or NY

Partial Refunds

May apply when:

  • Product returned with obvious signs of use
  • Missing original accessories or components
  • Return requested after 30 days (subject to review)
  • Attempted circumvention of geographic restrictions

Contact Us

Email: support@trysolfix.com
Monday to Friday: 9:00 AM – 6:00 PM Mountain Time (MST/MDT)
Response Time: 2-3 business days

Solfix: Customer Service New Mexico, United States

We prefer to resolve all issues directly to ensure your complete satisfaction.