Shipping policy

Effective Date: August 27, 202
Last Revised: August 27, 2025

Welcome to Solfix's shipping information center. Our commitment is to deliver your products safely, quickly, and efficiently.

Geographic Restrictions

Important: We do not ship to California, Washington, or New York. Orders with shipping addresses in these states will be automatically cancelled and refunded.

Order Processing

Processing Time

• Standard: 2-4 business days
• Custom products: 5-7 business days
• Peak season: May extend 1-2 days

You'll receive a confirmation email once your order ships, including tracking number.

Shipping Options

Domestic (United States - Excluding CA, WA, NY)

Standard Shipping

• Timeframe: 5-10 business days
• Cost: Calculated at checkout
• Tracking: Included

Express Shipping

• Timeframe: 2-4 business days
• Cost: Calculated at checkout
• Tracking: Included with real-time updates

Priority Shipping (VIP Members)

• Timeframe: 3-5 business days
• Cost: FREE for VIP members
• Tracking: Complete with notifications
• Not available for CA, WA, NY

International

Standard International Shipping

• Timeframe: 10-20 business days
• Cost: Varies by destination
• Important: Doesn't include customs duties

Express International Shipping

• Timeframe: 5-10 business days
• Cost: Premium (calculated at checkout)
• Tracking: Complete point-to-point

Shipping Calculation

Shipping cost is determined by:

• Package weight and dimensions
• Delivery destination
• Selected shipping method
• Active promotions

Tip: Add items to cart to see exact calculation before checkout.

Delivery Restrictions

We Don't Deliver To:

• California, Washington, or New York
• P.O. Boxes
• APO/FPO addresses (except with special shipping)
• Territories not serviced by our carriers

Commercial Addresses

We accept deliveries to commercial addresses. Please include company name and department if applicable.

Order Tracking

How to Track

• Use the link in shipping confirmation email
• Access your account and view status
• Use tracking number directly on carrier's website

Status Updates

• Processing: Preparing your order
• Shipped: Delivered to carrier
• In Transit: On the way to destination
• Delivered: Arrived at provided address

Responsibilities and Risk Transfer

Our Responsibility

• Pack products properly
• Deliver to carrier on time
• Provide tracking information
• Assist with issues

Your Responsibility

• Provide complete and correct address
• Ensure address is not in restricted states (CA, WA, NY)
• Be available for receipt
• Verify package at delivery
• Contact us about issues within 48 hours

Note: Risk of loss transfers to you when package is delivered to carrier.

Special Situations

Address Change

• Possible within 2 hours of order
• Contact immediately: support@trysolfix.com
• After dispatch, subject to carrier fees
• Cannot change to CA, WA, or NY addresses

Combined Orders

We can't combine orders after processing. We recommend adding all items to cart before checkout.

Reshipment for Address Error

• Customer provided incorrect address: Additional shipping cost
• Our error: Free priority reshipment
• Restricted state orders: Full refund, no reshipment

Delays and Issues

Common Delay Causes

• Severe weather conditions
• Holidays and peak season
• Customs processing (international)
• Incomplete or incorrect address

Undelivered Package

If your order doesn't arrive within maximum timeframe:

• Check tracking
• Confirm provided address
• Contact us
• We'll open investigation with carrier

Maximum contact timeframe: 20 business days after shipping

International Shipping - Additional Information

Duties and Taxes

• Responsibility: Recipient's
• Calculation: Determined by local customs
• Payment: Directly to carrier or customs

Documentation

We correctly declare all products for customs. We don't mark items as "gift" to avoid taxes, as this is illegal.

Country Restrictions

Some products may have import restrictions. Check local regulations before purchasing.

VIP Member Benefits

Exclusive Advantages

✅ FREE shipping on ALL domestic orders (excluding CA, WA, NY) ✅ 50% discount on international shipping ✅ Priority processing (1-2 business days) ✅ Premium packaging ✅ Insurance automatically included

How to Activate

• Subscribe to VIP in your account
• Benefits applied automatically
• Valid throughout subscription
• Not available to residents of CA, WA, NY

Packaging and Sustainability

Our Commitment

• Recyclable materials when possible
• Adequate protection without excess
• Discreet packaging for privacy
• 70% plastic reduction since 2023

High-Demand Periods

Special Periods

• Black Friday/Cyber Monday: +2-3 days processing
• December: +1-2 days processing
• Major holidays: Check site banner

Tips for Timely Delivery

• Order early
• Choose express shipping for important dates
• Consider VIP membership for priority

Shipping Insurance

Basic Coverage

All orders include basic protection against:

• Loss in transit
• Damage during shipping
• Theft before delivery

Additional Insurance

• Available at checkout
• Recommended for orders over $200
• Full coverage of declared value

Frequently Asked Questions

Can I change shipping method after ordering? Only within first 2 hours. Contact us immediately.

Is same-day delivery available? Currently we don't offer this service.

How do I know if my address is serviced? System will verify automatically at checkout. CA, WA, and NY addresses will be rejected.

Do you ship to Alaska and Hawaii? Yes, with extended timeframe of 2-5 business days.

Why don't you ship to CA, WA, or NY? Due to regulatory requirements, we currently do not service these states.

Shipping Support Contact

Email: support@trysolfix.com
Monday to Friday: 9:00 AM – 6:00 PM Mountain Time (MST/MDT)
Response Time: 2-3 business days

Solfix: Customer Service New Mexico, United States

Delivery times are estimates and begin after dispatch. Holidays and weekends aren't counted as business days.