Privacy policy

Effective Date: August 27, 202
Last Revised: August 27, 2025

 

This Privacy Policy explains how Solfix ("we", "our", or "Company") collects, uses, protects, and shares your personal information when you visit or make purchases from trysolfix.com ("Site").

Geographic Restrictions

Important Notice: Our services, including our VIP Membership Program, are not available to residents of California, Washington, or New York. If you are a resident of these states, please do not use our services or provide personal information.

Information We Collect

Automatically Collected Data

During your browsing, we automatically collect:

  • IP address and approximate location
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Traffic source (how you reached our site)
  • Cookie information

Information You Provide

When you make a purchase or create an account:

  • Full name
  • Billing and shipping addresses
  • Phone number
  • Email address
  • Payment information (securely processed)
  • Order history

When you interact with us:

  • Customer support messages
  • Product reviews
  • Newsletter subscriptions
  • Promotional participation

How We Use Your Information

Operational Purposes

  • Process and deliver your orders
  • Send order confirmations and updates
  • Process payments and prevent fraud
  • Provide customer support
  • Manage your account
  • Verify you're not in a restricted state (CA, WA, NY)

Marketing Purposes

  • Send offers and promotions (with your consent)
  • Personalize your shopping experience
  • Recommend relevant products
  • Conduct analytics to improve our services

Legal Purposes

  • Comply with legal and regulatory obligations
  • Respond to government requests
  • Protect our rights and property
  • Prevent fraudulent activities
  • Enforce geographic restrictions

Information Sharing

Service Partners

We share data with providers who assist us:

  • Payment processing: Stripe, PayPal
  • E-commerce platform: Shopify
  • Analytics: Google Analytics (anonymized data)
  • Marketing: Meta, Google Ads (limited data)
  • Shipping: Selected carriers

Legal Requirements

We may disclose information when:

  • Required by law or court order
  • Necessary to protect rights and safety
  • Related to fraud investigations

Business Transfers

In case of merger, acquisition, or asset sale, your information may be transferred with prior notice.

Data Protection

Security Measures

  • SSL encryption for all transactions
  • Restricted access to personal data
  • Regular security monitoring
  • PCI DSS compliance for payments
  • Two-factor authentication available

Data Retention

We keep your information as long as necessary to:

  • Fulfill legal obligations
  • Resolve disputes
  • Provide our services
  • Legitimate business purposes

Your Privacy Rights

General Rights

You have the right to:

  • Know what information we collect
  • Request deletion of personal data
  • Opt-out of marketing communications
  • Non-discrimination for exercising rights

European Residents (GDPR)

You have the right to:

  • Access your personal information
  • Correct incorrect data
  • Request deletion ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

How to Exercise Your Rights

Contact us: support@trysolfix.com

We'll respond within 30 days. We may request identity verification.

Note: We do not process requests from residents of CA, WA, or NY as we do not offer services in these states.

Cookies and Tracking Technologies

What Are Cookies

Small files stored on your device that help us:

  • Keep you logged in
  • Remember preferences
  • Understand site usage
  • Show relevant ads

Cookie Management

  • Essential cookies: Always active (necessary for functionality)
  • Analytics cookies: Can be disabled
  • Marketing cookies: Require consent

You can manage cookies through browser settings.

Marketing and Communications

Promotional Emails

  • Only with your explicit consent
  • Unsubscribe link in all emails
  • Preferences manageable in your account

Targeted Advertising

We participate in advertising networks. To opt-out:

  • Google: https://adssettings.google.com
  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Network Advertising Initiative: https://optout.networkadvertising.org

SMS Marketing

  • Requires explicit opt-in
  • Reply STOP to cancel
  • Message rates may apply

Privacy for Minors

Our site is not directed to anyone under 18. We don't intentionally collect information from children. If we become aware of inadvertent collection, we'll delete the data immediately.

Global Privacy Signals

We respect Global Privacy Control (GPC) as a valid request not to sell personal information, per applicable laws. Do Not Track (DNT) signals don't change our data collection.

International Transfers

Your information may be processed on servers outside your country of residence. We use appropriate safeguards, including standard contractual clauses when necessary.

Policy Changes

We may update this policy periodically. Significant changes will be communicated via:

  • Site notice
  • Email (for substantial changes)
  • New consent request when required

Third-Party Links

Our site may contain external links. We're not responsible for third-party privacy practices. We recommend reading their policies.

Legal Basis for Processing

We process your information based on:

  • Consent: For marketing and non-essential cookies
  • Contract: To process orders and provide services
  • Legitimate interests: To improve services and prevent fraud
  • Legal obligation: When required by law

Contact Information

Email: support@trysolfix.com
Monday to Friday: 9:00 AM – 6:00 PM Mountain Time (MST/MDT)
Response Time: 2-3 business days

Solfix: Customer Service New Mexico, United States

For privacy inquiries, include "Privacy" in the subject line.

Supervisory Authority

EU residents may file complaints with their local data protection authority.

Special Notice for Restricted States

If you are a resident of California, Washington, or New York, we do not:

  • Collect your personal information
  • Process any transactions
  • Offer our services or products

Any information inadvertently collected from residents of these states will be deleted upon discovery.

This policy is written in clear language to help you understand how we handle your information. If you have questions, please don't hesitate to contact us.