Terms of service

Effective Date: August 27, 202
Last Revised: August 27, 2025


Welcome to Solfix. These Terms of Service ("Terms") govern your use of trysolfix.com website, applications, and related services (collectively "Services").

By using our Services, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use our Services.

1. Acceptance and Eligibility

Basic Requirements

  • Minimum age of 18 years
  • Legal capacity to contract
  • True and complete information
  • Authorization to use payment method

Geographic Restrictions

Our Services and Membership Program are not available to residents of California, Washington, or New York.

By using our Services, you represent that you are not a resident of these states.

Permitted Use

You agree to:

  • Use Services only for lawful purposes
  • Not violate third-party rights
  • Comply with all applicable laws
  • Maintain account confidentiality

2. User Account

Creation and Responsibility

  • Accurate and updated information required
  • You're responsible for all account activities
  • Keep your credentials secure
  • Notify us immediately of unauthorized access

Termination

We may suspend or terminate your account if you:

  • Violate these Terms
  • Provide false information
  • Engage in fraudulent activities
  • Are a resident of a restricted state (CA, WA, or NY)
  • At our sole discretion

3. Purchases and Payments

Payment Information

  • Accepted methods: credit/debit cards, PayPal, Google Pay
  • You guarantee authorization to use chosen method
  • Prices in US Dollars (USD)
  • Taxes calculated at checkout based on location

Order Processing

  • Orders processed within 2-4 business days
  • Confirmation sent via email
  • We reserve the right to refuse or cancel orders
  • Additional verification may be requested
  • Orders cannot be processed for shipping addresses in CA, WA, or NY

Pricing and Availability

  • Prices subject to change without notice
  • Pricing errors may be corrected
  • Availability not guaranteed until confirmation
  • Promotions have specific terms

4. Solfix VIP Program

Membership Benefits

VIP members receive:

  • 25% lifetime discount (code VIPSOLFIX)
  • Free shipping on all orders (excluding CA, WA, NY)
  • 1-year extended warranty
  • Early access to launches
  • Monthly exclusive offers
  • Priority support
  • Access to exclusive e-books library at trysolfix.com/pages/ebooks

Free Trial and Billing

  • 21-day free trial for new members
  • After trial: $29.99/month (taxes included)
  • Automatic monthly renewal
  • Cancel anytime

Membership Terms

  • Digital benefits non-refundable after activation
  • Extended warranty valid for products purchased during membership
  • Benefit changes with 30 days notice
  • Access maintained until end of paid period after cancellation
  • Not available to residents of CA, WA, or NY

5. Intellectual Property

Our Rights

All site content including:

  • Logos, trademarks, and visual identity
  • Text, images, and videos
  • Source code and design
  • Products and descriptions

Are property of Solfix or licensed to us.

Limited Use

You may:

  • View content for personal use
  • Share site links
  • Print pages for personal reference

You may not:

  • Copy, modify, or distribute content
  • Use for commercial purposes without authorization
  • Reverse engineer
  • Remove copyright notices

6. User Content

Your Contributions

When submitting content (reviews, comments, photos):

  • You guarantee rights to the material
  • Grant us perpetual, worldwide license for use
  • Accept responsibility for content
  • Guarantee no third-party rights violation

Moderation

We reserve the right to:

  • Remove inappropriate content
  • Edit for clarity (without changing meaning)
  • Refuse publication
  • Report illegal content to authorities

7. Prohibited Conduct

Expressly prohibited:

  • Providing false or misleading information
  • Making fraudulent orders
  • Using bots or automation without permission
  • Attempting to hack or compromise security
  • Data scraping or mining
  • Harassing staff or other users
  • Reselling products without authorization
  • Violating intellectual property laws
  • Transmitting viruses or malicious code
  • Circumventing security measures
  • Circumventing geographic restrictions

8. Shipping and Delivery

Estimated Timeframes

  • Processing: 2-4 business days
  • Standard delivery: 5-10 business days
  • Express delivery: 2-4 business days
  • International: 10-20 business days
  • No shipping to CA, WA, or NY

Responsibilities

  • Risk transfers upon delivery to carrier
  • Correct address is customer's responsibility
  • We don't deliver to P.O. boxes
  • Force majeure delays aren't our responsibility

9. Returns and Warranties

Return Policy

  • 30 days for unused products
  • Defective products covered by warranty
  • See complete Return Policy

Limited Warranty

  • Products covered against manufacturing defects
  • Doesn't cover misuse or normal wear
  • VIP members have extended warranty

10. Disclaimers and Limitations

Warranty Disclaimer

SERVICES PROVIDED "AS IS" AND "AS AVAILABLE". WE DON'T GUARANTEE:

  • Uninterrupted or error-free operation
  • Absolute security
  • Accuracy of all information
  • Fitness for specific purposes

Limitation of Liability

IN NO EVENT WILL WE BE LIABLE FOR:

  • Indirect or consequential damages
  • Loss of profits or data
  • Damages exceeding $100 or amount paid in last 12 months

Some jurisdictions don't allow these limitations.

11. Indemnification

You agree to defend and indemnify Solfix against claims arising from:

  • Your use of Services
  • Violation of these Terms
  • Violation of third-party rights
  • Content you submit

12. Communications

Electronic Communications

You consent to receive electronic communications about:

  • Order confirmations
  • Account updates
  • Marketing (with separate consent)

How to Manage

  • Email: unsubscribe link in messages
  • SMS: reply STOP
  • Account: update preferences online

13. Modifications

To Terms

  • We may update anytime
  • Important changes notified by email
  • Continued use constitutes acceptance

To Services

  • We may modify or discontinue features
  • No obligation to maintain previous versions
  • Prior notice when possible

14. Governing Law

Jurisdiction

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of laws.

Dispute Resolution

  • Attempt friendly resolution first
  • Mediation as second option
  • Litigation only as last resort
  • Venue: New Mexico Courts

15. General Provisions

Assignment

  • You can't assign your rights
  • We may assign to successors

Entire Agreement

These Terms constitute complete agreement between parties.

Severability

If any provision is invalid, others remain valid.

Force Majeure

We're not responsible for delays caused by events beyond our control.

Waiver

Non-enforcement of right doesn't constitute waiver.

Survival

Provisions on intellectual property, limitations, and indemnification survive termination.

16. Specific Terms

For Resellers

Requires prior written approval. Additional terms apply.

Corporate Purchases

Available for volume. Contact us for special terms.

Custom Products

Non-refundable. Design approval required.

17. Privacy and Data

Collection and Use

As described in our Privacy Policy.

Security

We implement reasonable measures, but absolute security isn't guaranteed.

User Rights

Access, correction, and deletion per applicable laws.

18. Minors

Services intended for ages 18+. Parents/guardians responsible for minor use.

19. Legal Notices

Compliance

We comply with applicable consumer protection laws.

Export

Products subject to US export regulations.

Accessibility

Committed to accessibility. Report issues for improvements.

20. Contact

Email: support@trysolfix.com
Monday to Friday: 9:00 AM – 6:00 PM Mountain Time (MST/MDT)
Response Time: 2-3 business days

Solfix: Customer Service New Mexico, United States

For legal matters, include "Legal" in subject.

By using our Services, you confirm having read, understood, and agreed to these Terms.